Returns Information

If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange or your money back. You'll need to return your item unused and in their original packaging along with the original packing note and invoice (as proof of purchase).

Ways to return your items

If you need to return an item we'll happily offer a refund as long as this is within 90 days of delivery, in its original packaging and you have proof of purchase.

There are two easy ways to return your item(s):

For exchanges or to return an item collected in store, please visit our store.

You can return an item for free at any of our stores, but if you choose to return by post you'll need to cover the cost of postage. However, if the item you're returning is faulty we'll refund the postage once we've received the item and checked the fault.

In-store

By post

Faulty items

Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 30 days.

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. Please note for some products repairs will have to be carried out by the manufacturer. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Please note, personalised products and made-to-order products cannot be returned unless faulty.

LEGO

If your LEGO set is missing pieces, please contact LEGO directly and they will send you the missing piece(s) as soon as possible.

LEGO can be called on 00800 5346 5555 or contacted via their website. If you would like to order the parts online, please click here and follow the simple steps.

Make sure you have the part number, design number (on the side of the box) and the name of the set ready and you will be sent the missing part(s) as promptly as possible.